Thomas L. Cardella & Associates
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Technology

Cutting edge technology is wasted in the wrong hands. Guided by an entrepreneurial leader with more than thirty years of experience, our team of experts does more than just leverage technology, they use insight to overcome its limits.

Flexible architectures and design philosophies allow us to specialize in custom solutions with minimal implementation time.

And, our centralized team works collaboratively while attending personally to our distributed locations, which are all within a few hours’ drive.

 

 

 

 


Technology Components

Avaya
Inbound Avaya Technology

SER
Outbound SER Predictive Dialers

Digital Voice Recording

Web-based Reporting

Web-based Scripting

Voice Response Unit (VRU) Capability

Skills-based Routing

Web Chat

Email

Customer Relationship Management
(CRM) Technology

Digital Voice and Data Recording Capability

Foundry
Voice Over IP (VoIP) –
Scalable with no geographical limitations

 

 

 

 

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