Services

At Thomas L. Cardella & Associates, we offer clients a unique combination of talent, experience, and expertise in the sales and service environment, including inbound, outbound, email and web chat capabilities.

We take a unique approach to providing services, which centers on high levels of personal accountability, proactive practices, and can-do attitudes. Whether you need a business-to-consumer or business-to-business campaign, we can develop a highly effective, ROI-focused program for you in sales, lead generation, cross-sell and up-sell, customer service, renewal, loyalty, win-back, and more.      

Inbound
Our VoIP-based Avaya system helps us maximize the value of every customer interaction by delivering a consistent and personalized service, regardless of location. The system is scalable and seamless, facilitating inbound sales and customer service across single or multiple contact center sites,
remote locations, at-home Agents, or any combination desired.



Outbound
Campaign management includes effective dialer strategy with the latest systems from SER. Analyzing lists daily, we predict the most favorable calling windows and list success, blend leads, and distribute lists to sites for optimum results. Using predictive dialers only when there are real efficiencies to be gained, we prefer custom designing algorithms with call attempt parameters for better success rates and less inconvenience to customers.






Web Chat, Email, and Other Technology
Avaya Contact Center Express enables multi-channel solutions to enhance productivity, while the latest recording software from Tantacomm improves quality and training, and permits clients’ remote live monitoring.